Estenivo Gentle Care™

Estenivo Clinic takes patient comfort seriously at every stage of their visits. The thoughtful, detailed, and hospitable approach of Estenivo Gentle Care™ stands out in ensuring this comfort.

Your Expert Assistant will be assigned to you when you first contact Estenivo Clinic and will support you throughout the process. They provide translation services in all languages, assist with hotel reservations, airport transfers, visa consultations, transfer services, and provide comprehensive guidance on the day of the operation. Additionally, they have many other services to assist you.

Let’s take a look at how the touchpoints are carefully designed to ensure a seamless visit and a healthy progress experience:

  • Every hair transplantation inquiry is forwarded to a healthcare consultant, and the entire process is conducted under their supervision.
  • he healthcare consultant gathers patient information and expectations (including the patient’s photo) by sending a medical evaluation questionnaire.
  • The healthcare consultant and surgeons review needs and expectations, develop preliminary plans, and prepare assessment reports.
  • The healthcare consultant presents treatment plans to patients and shares the economic details.
  • Healthcare consultants provide support to patients at our centers in Istanbul at every step before the surgery (travel information, visas, reservations, hotels, transfers).
  • Day of the Operation: Patients are welcomed at the clinic by at least two patient relations specialists fluent in multiple foreign languages who guide them through every step of the procedure
  • Pre-operative briefing: The doctor informs the patient about the surgery early in the morning.
  • Proper pre-operative planning: Hairline planning is performed by first-class hair transplantation surgeons.
  • Surgery: All surgeries at Estenivo Clinic are performed by a surgeon or a hair transplantation surgical assistant under the supervision of a hair transplantation surgeon.
  • Post-operative check-ups are conducted according to the doctor’s final inspection methods.
  • After the discharge/check-out process, a Patient Experience Specialist responsible for hair growth is assigned to the patient for 18 months and introduced to them. Patient experience specialists are experts in observing hair growth and work closely with our doctors to monitor healthy growth.

The Estenivo Gentle Care™ program is managed by the Patient Experience Department under the corporate management of Estenivo Clinic. Our patient-oriented approach ensures the satisfaction of our patients.

As Estenivo Clinic, we focus not only on the day of the surgery but also believe that taking a holistic approach to the entire process will bring real success in the long run. This holistic view, supported by the implementation of postoperative guidelines, will provide a very high level of surgical success. The care of the newly transplanted hair is a shared responsibility between our patients and Estenivo Clinic, and we will support you in the long run regardless.

Meet our Estenivo Gentle Care™ Team:

  • Healthcare Consultant: Your initial contact assistant to plan your treatment and resolve any questions regarding your hospitality arrangements.
  • Guest Relations Specialist: Your guide who will support you at the clinic on the day of the surgery.
  • Hair Transplant Surgeon: Your Hairline Designer, Operation Planner, and Implementer
  • Hair Transplantation Assistant: The person who performs the surgery on you
  • Patient Experience Specialist: Your primary point of contact for postoperative procedures, follow-ups, and ensuring your satisfaction.

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